
Thank You for Choosing HIPAA Vault
What Happens After You Purchase
Your product is not delivered instantly after checkout. For security and compliance, every account goes through a short onboarding and setup process.

Step 1
Sign Up
Choose your plan and complete checkout.

Step 2
Complete the Questionnaire
Answer a short onboarding questionnaire so we can configure your environment correctly.

Step 3
Sign Required Agreements
Review and sign the required agreements sent to you via email.
Typical timeframe: 1–3 business days.

Step 4
Access & Go Live
Receive access details and go live when ready.
Setup is not instant. Most environments are ready to access within 1–3 business days after completing onboarding.
Email Support
For the fastest and most accurate support, please log into your Account Manager and submit a support request.
Contact us at support@hipaavault.com
Live Chat
Get assistance right away from one of our live chat hosting specialists.
Phone Support
Call and speak with one of our technical specialists.
760-290-3477
Monday – Friday, 7:30am – 4:30pm (PST)




