Support

Support Center

Fully Managed Security with 24/7/365 Support

Submit A Ticket

Get assistance right away from one of our live chat hosting specialists.

Live Chat

For the fastest and most accurate support, please log into your Account Manager and submit a support request.

Phone Support

Call and speak with one of our technical specialists.
Support: 760-290-3477
24/7 Support

HIPAA Vault includes expert technical support with all of our plans at no additional cost. Technical support is available using helpdesk, phone, email, or live chat.

Normal business hours are Monday – Friday from 7:30am – 4:30pm (PST), excluding holidays. Critical, system support is available for all customers 24/7/365.

FAQ

Unlike traditional hosting companies, a HIPAA compliant host will provide you a signed, legal Business Associates Agreement (BAA), promising to protect your ePHI in accordance with HIPAA regulations. HIPAA Vault’s compliant infrastructure preserves the confidentiality, integrity, and availability of electronic protected health information (ePHI), both in-transit and at-rest. Our advanced, layered security includes: access controls to your environment (unique permissions, strong passwords, and multi-factor authentication), specially configured firewalls, data encryption, operating system security, malware prevention, segregated web and database servers, and our renowned 24/7/365 technical support.

Despite a persistent belief that private data centers are more secure than public ones, the reality is that the public cloud is actually far more secure, since it is provisioned with cutting-edge technology and enhanced security controls. Layered over with HIPAA Vault’s extensive security controls – including 24/7 monitoring and mitigation of vulnerabilities – and years of HIPAA compliance expertise, our cloud far exceeds traditional private cloud environments.

Yes. Among the cloud’s many benefits are high data availability and rapid elasticity (scalability), as well as an opportunity to streamline costs through virtualized environments. This reduces the current tools and solutions that require your investment and support.

HIPAA Vault’s hosting provides fully-managed security, with 24/7/365 dedicated technical support and over 90% first-call resolution. Fully-managed means we take care of everything from server security patching and upgrades, to applying multiple layers of cutting-edge security technologies (see HIPAA compliant hosting, above). Our technical support team is unmatched in providing personalized service, and we do it all at the lowest pricing available.

HIPAA Vault ensures your system will be available 24x7x365, and your data accessible 99.99% of the time. Our hosting is verified by independent, third-party auditors and cloud experts who perform extensive examinations of controls in data centers, infrastructure, and operations.

Regular backups – or replicating your data to a geographically distinct location – is accepted practice in order to maintain high data availability. This way, even if a fire or flood were to destroy the data center, we can restore your system with a backup of your data. HIPAA Vault also utilizes system-based snapshots to capture the most recent configuration and disk data that flows through your servers.

Sure, but we’ll need to know the server resources required. Give us a call and we’ll be happy to discuss!