Overall Solution Comparison

Rackspace was once known for its outstanding support – “Fanatical” was the trademarked term they used to describe it – but it came at a premium price. 

Over the last few years, however, Rackspace’s model of dedicated technicians and customer support staff has slowly eroded. A recent report states that “85% of these roles [are] being replaced through offshore service centers.” Another report notes that Rackspace’s account approval and management process can be frustrating – cumbersome and “abrupt.” So why pay a premium for less-than-premium service?

24/7 Dedicated Support

In contrast, HIPAA Vault provides 24/7, US-based dedicated support. We like to call it our “tier-less” personal service. This is because our expert cloud technicians will typically solve your issues on the first call – no transferring you to another support tier, or locking you up in an endless phone tree. 

In terms of managed services, HIPAA Vault also hosts an arguably more robust managed platform, at a fraction of the price. Our dedicated technicians are routinely praised for their “outstanding” and “incredible” support.

For 20 years, our mission has been the same: make outstanding service and support primary, and do it at an affordable price.

And keep in mind: we specialize in HIPAA – it’s all we do.

The table below compares HIPAA Vault Hosting and Rackspace:

Two Factor Authentication
Technical SupportTiered, offshore service
Advanced Monitoring
OS Updates
System Patching
Log Monitoring
Host Intrusion Detection
Managed Firewall
IP Reputation
Vulnerability Scans